At IMAX Botanicals, we are committed to delivering quality botanical ingredients safely and efficiently to our customers.

Order Processing

• Orders are processed after confirmation and receipt of payment (where applicable).
• Processing times may vary depending on product availability and order quantity.
• Customers will be informed of estimated dispatch timelines during order confirmation.

Shipping

• We ship products across India and to international destinations, subject to applicable regulations and logistics availability.
• Shipping charges may vary based on order quantity, destination, and delivery method.
• Shipping costs, if applicable, will be communicated before order confirmation.

Delivery Time

• Delivery timelines are estimates and may vary depending on location, courier services, customs procedures, weather conditions, or other unforeseen circumstances.
• While we strive to ensure timely delivery, IMAX Botanicals cannot guarantee exact delivery dates.

Shipment Tracking

Where available, shipment tracking details will be shared with customers after dispatch.

Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with relevant details and photographs.

Delivery Delays

IMAX Botanicals shall not be held responsible for delays caused by circumstances beyond our control, including but not limited to:

• Natural disasters
• Transportation disruptions
• Customs clearance delays
• Government restrictions
• Courier service issues

Contact Us

For any shipping or delivery-related questions, please contact us